Terms & Conditions

Delivery/Turnaround Times

Our normal estimated turnaround time is 7-14* working days after payment (not including weekends and bank holidays). *This may be longer in busy times. Please add 2-4 working days for extra services included in your order such as; re-labelling, hem tag application etc. For rush orders there is a surcharge depending on how quickly you need the order.

We use DHL and Road Runner next day delivery tracked courier service. If your order goes missing we will reprint your order.

Delays

We cannot be held responsible for delays on your order due to; out of stock items, delivery issues, production difficulties i.e power failure or mechanical breakdowns.

Payments

We work on a full payment in advance basis, we accept bank transfers, PayPal, cash or credit/debit card payments. We do not accept Cheques.

If terms are agreed, payments must be made within 30 days or interest may be charged.

Artwork Proofs

We suggest you carefully check any artwork proofs sent to you – If you have agreed the final proof, we assume all spellings, sizes and information are correct and we will not be held accountable for any errors. Colours vary on different computer monitors so please check colours requested and use a ‘Pantone solid coated formula guide’ book if you have an exact colour to match.

Physical samples are costly and time consuming as we have to make the screens and set up the job for just one print, if you would like a sample of our work please ask, there may be a charge for the sample.

Cancellations

If you would like to cancel your order, please notify us as soon as possible to avoid the charges as follows;

• If stock hasn’t been ordered – Full refund will be granted.
• If stock has been ordered – 20% restocking fee will apply.
• If Job has been started – Labour, materials and restocking fees will be charged.

(Labour is charged at £30/hour)

Changing your Order

If you need to change your order, please notify us as soon as possible, above fees may apply.

Refunds/Mistakes

We do not offer refunds after a job has been completed but if we have made a mistake outside of these terms and conditions we will reprint your order if you contact us within 5 days of receipt of goods notifying us of the problem.

Misprints/Shortages

Although the utmost care is taken, we sometimes do get defects in prints and damaged garments etc. We always order extra garments for this reason, however should our reject rate be slightly higher you may receive less garments than ordered but you will only be charged for what you receive.

By ordering from ESP Merchandise you are accepting the above terms and conditions.

These terms & conditions could change without notice.